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FAQs

At EVS Pet Urgent Care, we’re here to answer your questions about our urgent care services, costs, and what to expect during your visit. Browse below for quick answers to our most commonly asked questions, and feel free to contact us if you need more information!

At the Vet
  • Can I make an appointment?
    No, we do not take appointments. EVS Pet Urgent Care is a walk-in facility, so you can bring your pet in at any time during our clinic hours. However, to make your visit more convenient, you can use our EVS Check-In app to save your spot in the queue. This allows you to avoid waiting in the lobby, and you'll be notified when it's almost your turn, helping reduce stress for your pet.
  • Do you take walk-ins?
    Yes, EVS Pet Urgent Care is a walk-in facility. You can bring your pet in during our clinic hours without an appointment. However, we strongly recommend downloading our EVS Check-In app to pre-register your pet for their visit and save your spot in the queue. This helps reduce wait times and ensures a smoother experience for both you and your pet.
  • What are the clinic hours?
    We strive to be open 7 days a week to serve you and your pets! For specific hours, please check your location’s page on our website or give us a call at 877-URGI-VET (874-4838), as hours may vary by location. 📍Northbrook, IL 📍Kissimmee, FL 📍Reno, NV
  • How do I bring my pet in for urgent care at EVS Pet Urgent Care?
    We operate on a walk-in basis. Simply bring your pet in during our clinic hours, and we will examine, diagnose, and treat them on-site. After treatment, we will send a full medical report to your primary veterinarian for follow-up care.
  • What pets do you treat?
    In all of our locations, we treat dogs and cats. In our Reno, NV location, we also treat exotics. For specific questions about your pet, please reach out to us at 877-URGI-VET (874-4838).
  • My pet is acting off, but I’m not sure it’s an emergency. What should I do?
    If you're unsure, it's always best to bring your pet in for an evaluation. We can assess the situation and recommend treatment or referral to an emergency hospital if needed.
  • Do you have communication with my primary veterinarian?
    Yes. After your pet's visit, we will send a detailed medical report to your primary veterinarian so they can continue your pet’s care.
  • What is the difference between an animal ER and urgent care?
    The main differences between an animal ER and urgent care are cost, wait time, and the services provided. Animal ERs handle life-threatening emergencies like severe trauma, poisoning, or difficulty breathing and are open 24/7. They often have longer wait times and higher costs due to the critical nature of the cases they treat. Urgent care, like ours, focuses on non-life-threatening but urgent issues—such as minor wounds, ear infections, or allergic reactions—when your primary veterinarian is unavailable. Urgent care tends to be more affordable, with shorter wait times, but we do not hospitalize pets or perform surgeries.
  • What types of conditions do you treat?
    We treat urgent but non-life-threatening conditions such as ear infections, vomiting, diarrhea, minor wounds, allergic reactions, urinary issues, lameness, and more.
  • Do you treat exotic pets in urgent care situations?
    Currently, we treat exotic pets at our EVS Pet Urgent Care location in Reno, Nevada. Learn more about the types of exotic pets we treat, and cases we handle here. If you're outside this area, we recommend contacting a specialized exotic animal vet or emergency clinic for urgent care needs.
  • Do you perform emergency surgeries and hospitalization?
    No, we do not perform emergency surgeries or offer hospitalization. For cases requiring surgery or extended care, please refer to an animal hospital or ER.
  • Do you provide vaccinations?
    No, we do not offer routine preventive care such as vaccinations. Please see your primary veterinarian for preventive services.
  • Do you offer pet euthanasia?
    Yes, we offer humane euthanasia services when needed, and we will guide you through the process with care and compassion.
  • Do you perform spay and neuters?
    No, we do not perform spay or neuter surgeries. For these procedures, we recommend scheduling with your primary veterinarian.
  • What is the cost?
    Our office visit is $115 for cats and dogs, and $130 for exotic pets (currently we only treat exotic pets in our Reno, NV location). Additional costs vary depending on the nature of your pet's condition and the treatment required.
  • What payments do you accept?
    We accept all major credit cards. We do not accept cash or checks.
  • Do you offer payment plans?
    Currently, we do not offer payment plans.
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